Mission

To facilitate the process of excellence in public service delivery and customer satisfaction through the coordination of all Ministries/departments in the development and implementation of sound customer service policies and programs, capacity building and general monitoring and evaluation for the Belize Public Service in a manner that is sustainable.

Vision

The Customer Service Quality Assurance Unit aims to be the recognized agent of change engendering a service-driven culture of excellence that effectively meets and exceeds the needs of and enhances the lives of the people it serves.”

Core Values

CSQAU adopts the overarching values of the Ministry and ascribe to:

	Accountability – being responsible for that which has been entrusted and answerable for our action or non-action and the subsequent result or outcome
	Efficiency & Effectiveness – achieving the customers’ desired outcome with minimum wasted effort and resources
	Equity & neutrality – treating customers fairly and equally; prejudice or show of favour are not encouraged
	Integrity – exercising honesty at all times; and refraining from accepting or offering gifts and bribes
	Professionalism – exercising competence, good judgment and polite behaviour at all times
	Quality Service – services are to be of the highest quality, convenient, easy to use, accessible, friendly, integrated where possible, responsive, and cost-effective, with a guarantee of redress when things go wrong
	Rule of law – unlawful acts in the provision of service are strictly prohibited
	Transparency – procedures, standards and applicable policies are to be widely circulated and their application open to scrutiny