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As the Ministry is charged with the general administration of the Public Service, the Human Resource Management Unit (HRMU) component of the Ministry lends support to not only the other seven units/section of the Ministry, but the entire Belize Public Service. The major roll undertaken by the Human Resource Management Unit, the Office of the Commission and the Registry Section is the coordination of Human Resource (HR) activity along with records management. In effect, the HRMU facilitates the implementation of Governmental Regulations, policies and practices.
RESPONSIBILITIES:
1. SECRETARIAT TO THE THREE COMMISSIONS
The current system of administering human resource activity in the Belize Public Service mandates this Ministry to act as the Secretariat to the three Commissions, namely;
Seven Administrative Officers (AOs) within the Unit acts as the bridge between the three Commissions and Government’s 14 Ministries and 42 Departments through the preparation of messages and information papers to the Commission for the following Activities:
Additionally internal memorandums are prepared for the approval of the Chief Executive Officer in the Ministry on the following activities:
2. REGISTRY /SECRETARIAL
The registry section provides records management, the front desk section provides secretarial and reception service while the Office of the Commission provides secretarial service on strictly Commission matter. These sections and office also fall under the HRMU.
3. HUMAN RESOURCES DEVELOPMENT (Training Unit )
OFFICE LOCATION(S):
North Wing, Ground Floor,
Sir. Edney Cain Building
Belmopan,
Cayo
Belize. Central America
CONTACT:
501-822-2204/05
501-822-2206
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.publicservice.gov.bz
Marcelino Choco
(Director)
The Customer Service Quality Assurance Unit (CSQAU) works to engender a service-driven culture of excellence across the Public Service, and to ensure high standards of public service delivery and customer experience. This is done through promoting and facilitating the development and implementation of customer service policies, standards and programs, and monitoring of public services delivered to citizens and customers.
The CSQAU strives to provide guidance as needed to deliver excellent customer service, and to collaborate with Ministries and Departments and other stakeholders to meet the Ministry’s and by extension the Government’s Vision of quality service in the Public Service.
RESPONSIBILITIES:
- Engender a service-driven culture of excellence across the Public Service
- Ensure high standards of public service delivery and customer experience
OFFICE LOCATION(S):
North Wing, 1st Floor
Sir. Edney Cain Building
Belmopan,
Cayo
Belize. Central America
CONTACT:
501-822-2204/05
501-822-2206
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.publicservice.gov.bz
Freya Parham-August
(Supervisor)
The Government of Belize encourages a Public Sector that is no longer straddled by outmoded mechanisms of long ago, but one that is a modern, vibrant and a proactive force that promotes and enables the sustainable socio-economic development of Belize. Based on this precept, Government has embarked on a Modernization Programme for the Belize Public Service. This programme focuses on people (human resources), organizational processes and structures as they relate to the realization of the modernization goals. Thus, the programme highlights a number of strategies for transforming and changing, in fundamental ways, the policies, systems, structures, attitudes and habits that pervade the public service. A main goal is to provide the support necessary to deliver quality service to all our customers.
In March of 2015 the former Minister of the Public Service and Elections of Boundaries, Hon Charles Gibson launched the Employee Assistance Programme (EAP) for the Belize Public Service.
WHAT IS EAP?
In the broadest sense an EAP is a confidential and professional management support programme that recognizes that there can be extraneous factors that may detract employees from performing their best in the work place.
SCOPE:
Education Services
EAP training sessions for managers and supervisors should cover, at a minimum:
Counseling Services
The EAP provides short term counseling, in a broad range of personal concerns, including, but not limited to:
Prevention Activities
Consistent with the programme design and the organizational mandate, preventive programmes should be held to educate employees about personal problems related to life style and work environment, and the possible responses. This may involve cooperation with other governmental and non-governmental agencies in the community.
OFFICE LOCATIONS(S):
North Wing, Room #14, First Floor
Sir. Edney Cain Building
Belmopan,
Cayo
Belize. Central America
CONTACT:
501-822-2204/05
Direct line – 828-4232
Mobile: 634-0392 (24hr)
501-822-2206
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.publicservice.gov.bz
Janine Cayetano
(Coordinator)
By power given under section 106 (3) of the Belize Constitution Chapter 4 of the laws of Belize revised Edition, 2012, the Minister has the authority to make regulations relating to:
- the formulation of schemes for recruitment to the public service
- the determination of a code of conduct for public officers
- the fixing of salaries and privileges
- The principles governing the promotion and transfer of public officers
- measures to ensure discipline, and to govern the dismissal and retirement of public officers, including the relevant procedures to be followed
- the procedure for delegation of authority by and to public officers; and
- generally for the management and control the Public Service
The Ministry of the Public Service, Constitutional and Political Reform and Religious Affairs (MPSCPRRA) is the principal public administration arm of the Government of Belize and has existed in its core functions since the creation of the Belize Public Administration System. Although it has experienced several changes in name, size and configuration between 1996 and 2008, the core mandate of Public Service Transformation has remained intact.
Since its re-institution in 2008, it continues to function as the personnel support division of the Public Service and together with the Office of the Services Commission facilitates such services as appointments, promotions, transfers and disciplinary control.
PORTFOLIO RESPONSIBILITIES:
Human Resource Development
Joint Staff Relations Council
Public Service
Public Service Commissions
Public Service Modernization
B. GOVERNANCE AND REFORM
Electoral Boundaries
Electoral Machinery
Local Elections
Referenda
Constitutional & Political Reform
United Nations Convention Against Corruption (UNCAC)
LEADERSHIP:
Hon. Henry Charles Usher
Minister of Public Service, Constitutional & Political Reform
Rolando Zetina
Chief Executive Officer
