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pdf.png Belize Public Service Telephone Standards Manual - 2016

This policy should serve as a guide to Public Officers who interacts with the public, regardless of his or her particular work assignment.

 

Public officers whose primary function is to interact with the public and who routinely answer incoming calls should become thoroughly familiar with the procedures described in this document.

As a general rule, all Public officers should become familiar with these procedures for handling telephone calls.

Remember, your commitment is to provide callers with what they want and not just to get them off the line.

Date 2017-08-04 Language  English File Size 335.04 KB Download 742 Download
pdf.png Customer Service Policy for the Belize Public Service

The purpose of this policy is to standardize and establish a strategic, logical and easy to understand approach to the design and delivery of GOB’s services, which must be complimented by courteous and helpful personnel, to bring about better service and customer experience.

Date 2017-08-04 File Size 1.72 MB Download 81 Download
pdf.png Recognition And Meritorious Award Policy For The Belize Public Service

This Recognition and Meritorious Award Policy aims to reward in-service public officers for their commitment to the achievement of quality public services, thus building employee morale and contributing to a positive organizational culture which by extension will have a positive impact on productivity, results and ultimately improved service to citizens and customers.This Recognition and Meritorious Award Policy aims to reward in-service public officers for their commitment to the achievement of quality public services, thus building employee morale and contributing to a positive organizational culture which by extension will have a positive impact on productivity, results and ultimately improved service to citizens and customers.The recognition and awards aim to:

  • celebrate and give recognition to the work and worth of the public service and of public officerscelebrate and give recognition to the work and worth of the public
  • service and of public officersencourage and reward service excellence and commitment to the Public Servicepromote and instil the cultural values and
  • principles of the Public Service;motivate public officers to modernize and innovate;
Date 2017-08-04 File Size 1.08 MB Download 88 Download