Customer Service Quality Assurance Unit (CSQAU)

The Customer Service Quality Assurance Unit (CSQAU) works to engender a service-driven culture of excellence across the Public Service, and to ensure high standards of public service delivery and customer experience.  This is done through promoting and facilitating the development and implementation of customer service policies, standards and programs, and monitoring of public services delivered to citizens and customers.  

The CSQAU strives to provide guidance as needed to deliver excellent customer service, and to collaborate with Ministries and Departments and other stakeholders to meet the Ministry’s and by extension the Government’s Vision of quality service in the Public Service.

RESPONSIBILITIES: 

- Engender a service-driven culture of excellence across the Public Service 

• - Collaborate with ministries/department and other stakeholders on the development of service improvement programs 
• - Promote the platform of quality customer service 
• - Manage the recognition and rewards program
• - Identify and ensure continuous capacity building in customer service

- Ensure high standards of public service delivery and customer experience 

• - Develop and disseminate customer service policy and standards
• - Conduct customer-satisfaction survey
• - Quality Monitoring Reporting for service improvement and customer experience improvement 

OFFICE LOCATION(S):

North Wing, 1st Floor

Sir. Edney Cain Building

Belmopan,

Cayo

Belize. Central America

CONTACT:

501-822-2204/05

501-822-2206

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www.publicservice.gov.bz

Freya Parham-August

(Supervisor)